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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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Why are my emails answered on my other account

Customer Question

Why are my emails answered on my other account
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you provide a little more information please on your problem?
Which email service are you using?
And is the issue you do not receive any emails at all?
Customer: replied 1 year ago.

My main email is BT but I have set up anemail address with mail.com for my partner.

all replies from BT go to mail.com because my bt address is not showing in sent items only my mail.com address

Expert:  Richard replied 1 year ago.
Sorry Andrew, I am still not clear on your problem
Are you saying when you send an email from your BT Account, and someone replies, it goes to the mail.com account and you want to stop this?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.

emails are sent via mail.com instead of my email address

Expert:  Richard replied 1 year ago.
ok, but this is happening because your emailing from within your mail.com account Andrew.
You need to sign out and sign into your BT account and email from within this.

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