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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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My e-mail on the Apple iMac is not working. Yesterday there

Resolved Question:

My e-mail on the Apple iMac is not working. Yesterday there was the lightning symbol beside the inbox and some others, then it changed to the exclamation mark and is now back to the lightning. The emails work on both my iPhone and iPad. can you help please.
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.


To confirm, you use Mac Mail or another e-mail program to access your e-mails?
Customer: replied 1 year ago.
I confirm that I use Mac mail
Expert:  IT Miro replied 1 year ago.
Thanks for the information!

Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.

Let me know if you would like that.
Customer: replied 1 year ago.

What does this involve?

Customer: replied 1 year ago.
What does this involve?
Expert:  IT Miro replied 1 year ago.
It involves me connecting you to your Mac computer remotely so that I can see the problem the same way you are seeing it. That will allow me to solve the problem for you.

There is a chat window available so we can chat as well. You can see everything I will be doing on the computer.

Let me know if you would like to proceed.
Customer: replied 1 year ago.

I am uncomfortable with the idea of giving you access rights to my computer

Expert:  IT Miro replied 1 year ago.
I plan to focus only on the problem. The problem is most likely in the incorrect e-mail settings which I need to check and fix.
Customer: replied 1 year ago.

ok what happens next/

Expert:  IT Miro replied 1 year ago.
So, should we proceed with the remote desktop assistance?
Customer: replied 1 year ago.

how long will it take?

Expert:  IT Miro replied 1 year ago.

Depends on the problem, but it is a lot faster than providing the text instructions.

In order for me to connect to your computer, you need to download a remote desktop connection program and start it.

We can use TeamViewer. Here is how to start it:

1. Go to http://www.teamviewer.com

2. Just below the green Download button, click on the Join Remote Control Session link

3. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS

4. When started, you should see a blue window that contains numbers - ID and Password ***** type those numbers here so that I can connect

Thanks,
IT Miro

Customer: replied 1 year ago.
###-##-####/p>

Password *****

Expert:  IT Miro replied 1 year ago.
Connected.
Expert:  IT Miro replied 1 year ago.
The issue has been successfully resolved via remote assistance!

Here you can rate my assistance (required) - click on the smiley face and then click SUBMIT.

If you ever need any other assistance, you can always request me on this link:

http://www.justanswer.co.uk/computer/expert-it-miro


Thanks!
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
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