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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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PayPal keeps asking me to verify my details. I can never contact

Customer Question

PayPal keeps asking me to verify my details. I can never contact PayPal and they never accept my detailsI now wish to close my PayPal account
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you currently able to sign in your PayPal account right now?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

my computer is mac.

I want to close my account NOW. PayPal always telling to enter my password ***** I have done many times but with no response from PayPal.

Please close my account NOW

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry. What happens when you enter your password? What does it show?

Can I connect remotely to your computer, so I can help closing your paypal account directly on your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

It never accepts my password. It just asks me the same questions.

I want to Close my PayPal account NOW

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry, what are the questions? What happens when you answer them?

It's easier and quicker for you if I connect remotely to your computer and work on the issue together with you.

Please let me know. Thank you.