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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38521
Experience:  Over 15 year experience in Email Systems and Programs
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I have 2 e-mail addresses 1 of them sometimes receives and

Customer Question

I have 2 e-mail addresses 1 of them sometimes receives and sends messages the other does neither
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Can you provide a little more information please?
Which email service is the problem email account with?
How do you access it?
What is the error you receive?
Thank you
Customer: replied 2 years ago.
[email protected] .com
I access it via Windows Live Mail
Server error 3204
Window Live mail error 0x8DE20003
Customer: replied 2 years ago.
I feel that I have paid twice in advance £28 as I had difficulty getting to this stage and therefore put my bank details in twice, I do not wish to pay twice.
Customer: replied 2 years ago.
Please can you answer me or let me know that you have received my messages
Expert:  Richard replied 2 years ago.
I received your message, just give me a minute to reply please as it was 1/2 hour before you did.
One moment please
Customer: replied 2 years ago.
Thank you
Expert:  Richard replied 2 years ago.
If you click on my link below, are you able to sign in there into the account?
***********@hotmail .com
www.hotmail.com
Customer: replied 2 years ago.
Help I am totally lost with what to do now
Expert:  Richard replied 2 years ago.
ok, where in my last instructions did you get stuck?I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and other Email Specialists are ready to help you
Customer: replied 2 years ago.
You are so right I have little idea how to use my computer so remote support is the best way forward. what do I do now?
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
Using***@******.*** I cannot get it accepted
Expert:  Richard replied 2 years ago.
No, you do not need to use any email addresses.
You need to carefully follow the instructions I am giving please.
Have repeated it below again.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
ID 809 550 238
Password *****
Customer: replied 2 years ago.
sorry password *****
Expert:  Richard replied 2 years ago.
ok, nearly there but you closed the Team viewer program :(
Open it again, give me the new ID and Leave it open, this is critical
Customer: replied 2 years ago.
Sorry but what do I leave open
Expert:  Richard replied 2 years ago.
The program that gave you the ID and Password (Teamviewer)
Customer: replied 2 years ago.
They are asking for your ID
Expert:  Richard replied 2 years ago.
no, you give me YOUR ID and Password, just like you did before but then Leave the program open please.
Customer: replied 2 years ago.
ID 809 550 238
Password *****
Expert:  Richard replied 2 years ago.
perfect