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Michelle
Michelle, Computer Support Specialist
Category: Email
Satisfied Customers: 5501
Experience:  B.Sc. Computer Science with Honors
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My kindle paperwhite has a blank white box across the screen

Customer Question

my kindle paperwhite has a blank white box across the screen and none of the icons work nore does turning it on and off please help
Submitted: 1 year ago.
Category: Email
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.Press and hold down the power button for 40 seconds and release it the kindle will be reset.let it be powered off for 2 o 3 mins and now you can power it back on.