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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36572
Experience:  Over 15 year experience in Email Systems and Programs
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I use Mozilla Thunderbird and cannot send emails though I

Customer Question

I use Mozilla Thunderbird and cannot send emails though I can receive them. Have received following message,but cannot access google support address. Any ideas ?
An error occurred while sending mail. The mail server responded: 5.5.1 Authentication Required. Learn more at
5.5.1 https://support.google.com/mail/answer/14257 h6sm8801747wiy.3 - gsmtp. Please verify that your email address is correct in your account settings and try again.
Ron Davis
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
It means they are blocking you from sending.
First step, go to www.gmail.com
Sign into your account there and then send an email there as a test.
Then go back to Thunderbird and let me know if you can then send please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Email Specialists are ready to help you
Customer: replied 1 year ago.

Richard, Pse dive in to computer as you wish - no point in giving me info, just give instructions, simple ones !! Tks Ron

Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

ID is 822 822 658 Password ***** Programme is open

Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.

I am back online. What next ???

Expert:  Richard replied 1 year ago.
try to send an email and tell me if they still get you the message please Ron
Customer: replied 1 year ago.

Unfortunately, yes. Same message

Expert:  Richard replied 1 year ago.
ok, may I connect again please, can you please run Teamviewer
Customer: replied 1 year ago.

Sure 822 822 658 Password *****

Expert:  Richard replied 1 year ago.
thanks.