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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am unable to receive or send Emails. My Ipad works okay but

Customer Question

I am unable to receive or send Emails. My Ipad works okay but the desktop doesn't. It continually asks for my password. Help please
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

If you test going to your email website, are you able to sign in and use your email address there?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Sorry. I can sign in and prepare a message but it goes straight to the OUTBOX and that's it. Also I haven't received any new messagessince 7september but the IPad has received 20 different messages

Expert:  Viet - Email Tech replied 2 years ago.
1. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

2. Do you have windows xp, vista, or 7, or 8, or mac computer? And/or what's the brand/model of your computer?

3. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

1 Microsoft Outlook Express

2 Windows 7--Dell Computer

3 Yes you can connect directly

Viet. I stopped payment as I was concerned re a scam