How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Byron Your Own Question

Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 2493
Experience:  A+ MCSE 11 years at a large law firm.
13274453
Type Your Email Question Here...
Byron is online now

I have a Samsung S5. Last week facebook stopped working. My

Customer Question

I have a Samsung S5. Last week facebook stopped working. My daughter uninstalled facebook and then tried to install it again. Unsuccessfully. We were asked for a password, but after trying three different passwords we gave up. A few days later I tried again and was asked for my e-mail address, which I gave, in order for a code to be sent. This was attempted at least twice with no success.
I tried another of the options offered, i.e. change your e-mail address. This I did to my more usual e-mail address, used on my laptop. I was supposed to receive a code which never arrived, or if it did, I was unable to access it.
I then tried the final option offered, to use my mobile phone number. I was told 'this number is ***** to someone else'.
I would very much like to be able to access facebook on my phone using the e-mail ; ***@******.*** and would appreciate your help.
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist. Do you have access to***@******.*** Inbox from a computer?
Customer: replied 1 year ago.

Just so you are aware, I am one step away from being computer illiterate. That is my e-mail address which I use on my laptop. I am using my laptop to converse with you. Is it possible for me to open my gmail at the same time and if so , how?

Expert:  Byron replied 1 year ago.
It is possible. What browser are you using?For example: Internet Explorer, Chrome or Firefox
Customer: replied 1 year ago.

|Internet Explorer. Should I just click on Gmail icon?

Expert:  Byron replied 1 year ago.
Yes. If you lose this page click the back button- the arrow at the top left of the Internet Explorer window that points to the leftand it should return you to this page
Customer: replied 1 year ago.

What next?

Expert:  Byron replied 1 year ago.
Do you have your Gmail inbox open? I had a password ***** code sent to this address:***@******.*** minutes ago. If you don't see it in the inbox, from the list of items on the left, at the very bottom, click MoreYou will then see your Spam folder listed. Look in there also
Expert:  Byron replied 1 year ago.
The email will contain a 6 digit confirmation code.
Customer: replied 1 year ago.

I have been unable to access this code. When I follow the instructions Just Answer disappears and I get a BT page saying the site cannot be found. Pressing the large arrow at the top left hand corner does nothing.

Expert:  Byron replied 1 year ago.
In Internet Explorer, at the top, from left to right do you see the itemsFile>>Edit>>View>>Favorites>>Tools>>Help ?If you don't see those items, press the Alt key to display them.When they are visible, click File>>New Taba blank page will openAt the top of the window you will see New Tabjust to the left of that you will see a tab for the JustAnswer pageYou click back and forth between the New Tab and JustAnswer TabFrom the New Tab page go to www.gmail.com and log in to your gmail account
Expert:  Byron replied 1 year ago.
See if this works for you.Right-click the link below andselect Open in New Tabwww.gmail.comYou should then see the new tab at the top.Click on it to change to that page
Customer: replied 1 year ago.

Followed your instructions and ended up in my e-mails. Still cant get the code and BT still saying they cant find you.

Expert:  Byron replied 1 year ago.
We can set up a remote connection
to your pc. I'm away from
a pc right now. It will be availablein a few hours
I will send another reply then. If that is too
late we can try tomorrow
Customer: replied 1 year ago.

I need to go to bed right now as I have an early start in the morning. Also, I will be away from home all day tomorrow so, while I appreciate your help and don't mean to be awkward, will it be okay to do this about 9pm tomorrow?

Expert:  Byron replied 1 year ago.
Ok. I'm on the east coast u.s.a
What time is it where you are now?
I'll figure it out from that.
Byron, PC Support Tech
Category: Email
Satisfied Customers: 2493
Experience: A+ MCSE 11 years at a large law firm.
Byron and 3 other Email Specialists are ready to help you
Customer: replied 1 year ago.

I'm in South West Scotland and its 15 mins past midnight. I'll speak to you tomorrow. Thank you

Expert:  Byron replied 1 year ago.
That will work just fine. 9PM your time is 4PM here.I'll be in touch then. Thank you.
Expert:  Byron replied 1 year ago.
Sorry for being a bit tardy. I'm ready now though if you're available?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    367
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified