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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5411
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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HiThunder bird wont save emails with attachments so no

Customer Question

Hi
Thunder bird wont save emails with attachments so no sent copy
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to check/fix the issue directly? Thanks
Customer: replied 2 years ago.

OK

I have the two problems

Expert:  KamilAnwar1 replied 2 years ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Customer: replied 2 years ago.

Hello

I dont see an answer

Expert:  KamilAnwar1 replied 2 years ago.
There is no straight forward answer because the issue you're having require troubleshooting for which i offered the remote service. If i connect remotely; i will be able to troubleshoot and fix the issue. Would you like me to do that?
Customer: replied 2 years ago.

Kamil

Sorry, I was asked to pay up front I did for an answer, I realise that you may neef mor info but I also may have sensitive info on my computer how does it work

Expert:  KamilAnwar1 replied 2 years ago.
I understand. JustAnswer is an a+ rated site on BBB and we have an excellent reputation built over the year. When i connect remotely; you will be able to see what i am doing (my task is to fix the issue you're having) nothing related to any sensitive info. The way it works is that you will accept remote service; then i will send a link which you will click and run a program that will me to connect. The program is a stand alone one time only; and doesn't install itelf.
Customer: replied 2 years ago.

I am not sure £26 to just answer and 17.15 to you is that right?

I have used the kind of program before but by a company known to me

Expert:  KamilAnwar1 replied 2 years ago.
the initial payment is for question/answer; the extra is for remote. If you want to be assisted in the question/answer mode then i can opt out and open the question to other experts (because it is going to have a lot of steps back and forth for you to perform) before finally diagnosing and fixing it. If however; the issue is not resolved; you will be refunded in full.
Customer: replied 2 years ago.

I am sorry Kamil

I dont seem to have had an explanation, and you need paying and I dont seem to know if I havesigned up to some thing that is going to take £26 a month for ever?

Expert:  KamilAnwar1 replied 2 years ago.
If you did not subscribe to monthly; then you will not be charged per month; if you have then this can be cancelled by emailing***@******.***