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Richard, Software Engineer
Category: Email
Satisfied Customers: 40102
Experience:  Over 15 year experience in Email Systems and Programs
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I recently had to have a reinstall of windows 7 on my laptop

Customer Question

I recently had to have a reinstall of windows 7 on my laptop after it crashed. It has been re installed and was running outlook express. I have been unable to receive any e mails only send them and this applies to all my devices. The windows live e mail also does not show them and says there is a problem with the smtp ?
Where are my e mails ??
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Hi there and welcome
Can you tell me please which email service widows live was connecting to please?
Thank you
Customer: replied 2 years ago.

outlook I think my original provider was Tiscali ?

Expert:  Richard replied 2 years ago.
Can you tell me your email address, ONLY the part AFTER the @ and I will then know Neil
Customer: replied 2 years ago.

Expert:  Richard replied 2 years ago.
Which settings did you enter into windows live mail Neil?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

id and password *****

Expert:  Richard replied 2 years ago.
I did not receive it Neil, can you send it again please
Customer: replied 2 years ago.


Password *****

Expert:  Richard replied 2 years ago.