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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have added my email account on my iphone. I can send emails

Customer Question

I have added my email account on my iphone. I can send emails no issues but my inbox on my iphone will not update or sync?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you getting an error when trying to sync? If so, what error message is this?
Thank you
Customer: replied 1 year ago.

No error.

Ive updated the software on the phone

Expert:  Richard replied 1 year ago.
With which email service is it connecting to?
And are any other devices connecting to it? eg: Computer?
Customer: replied 1 year ago.
Yes the computer in the office is connected and it works fine
Expert:  Richard replied 1 year ago.
What program is on the computer in the office that it is using to connect to it?
Customer: replied 1 year ago.
Microsoft 2013
Expert:  Richard replied 1 year ago.
ok, power off the computer so it is completely off.
then from the iPhone send an email to yourself.
Is it then appearing (give it 10 minutes)
Let me know please
Customer: replied 1 year ago.
I have sent test emails
Like that before and the test is received on the computer inbox but not in the phone
Expert:  Richard replied 1 year ago.
ok, but as I am asking, I want the computer OFF please for this test.

Not ON.

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