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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Network Administrator
Category: Email
Satisfied Customers: 768
Experience:  I am a self-employed computer specialist experienced at setting up and administrating email accounts.
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I cannot get into windows live mail to receive a code sent

Customer Question

I cannot get into windows live mail to receive a code sent me by microsoft. I know I have messages but cannot get into them
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 2 years ago.

Using btinternet Windows 10 Yes to remote session

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=dd6039a2-b36d-4afa-b08b-264c59ebdff8

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 2 years ago.

Are you having trouble connecting at the website I've provided previously? Please reply at the box below. Thank you.

Expert:  Josh replied 2 years ago.
Hi! I am not able to see -- Did you have the previous tech connect to your computer?
Expert:  Joel Kalman replied 2 years ago.
Hi. My name is ***** ***** I can help you with your problem. How do you get your Windows Live mail? Do you get it from the web server directly, or do you us a desktop or mobile client?