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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37836
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My MB5050 suddenly decided not to print emails. The message:

Resolved Question:

My MB5050 suddenly decided not to print emails. The message: A paper size that is not supported by the automatic duplex etc etc. I've gone to page set up tab to uncheck Automatic which I actually can't see/find!
I can cheat by copying and pasting the email content onto Word and then the printer happily prints it out.
The paper is bog standard A4 duly registered and accepted by the printer.
Help! - please
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,
I'm sorry about the issue. When did this issue first occur?
Are you able to print a web page fine?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.

Sorry - did you receive my last two messages?

Expert:  Viet - Email Tech replied 1 year ago.
Sorry, I did not. Please only reply at the box below on this web page. Thank you.
Customer: replied 1 year ago.

OK - Problem started y'day. I'm on Hotmail & Onetel. Can't print a web page. Yes, we can do remote.

Chris

Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=5217c3a2-21fc-43ae-b2f2-2e2976427a64

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet - Email Tech and 2 other Email Specialists are ready to help you