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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38513
Experience:  Over 15 year experience in Email Systems and Programs
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I have a live.co.uk email account, and I can send and receive

Customer Question

I have a live.co.uk email account, and I can send and receive emails successfully except that I do not receive replies sent directly back to my address from emails I have sent.
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
How do you send the emails? Directly via your web browser or via an email program such as Outlook 2010?
Thank you
Customer: replied 2 years ago.

directly

Expert:  Richard replied 2 years ago.
Thanks
In Live, click on the Gear Wheel and click on Options
Then click on Your Email Accounts
there you will likley see another account and it is using this from address.
Remove it and it will then use the accounts one.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

ID 534 398 483

Password *****

Expert:  Richard replied 2 years ago.
connected