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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36777
Experience:  Over 15 year experience in Email Systems and Programs
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I cant access my emails because Ive forgotten my password

Customer Question

I cant access my emails because Ive forgotten my password.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please for which email service this is for? eg; Hotmail, Yahoo, Gmail?
Thank you
Customer: replied 1 year ago.
hotmail
Customer: replied 1 year ago.
Ive lost many emails
Expert:  Richard replied 1 year ago.
ThanksJust to be sure of the issue, whats the exact message you get when you try to sign in?
Customer: replied 1 year ago.
incorrect password
Customer: replied 1 year ago.
no more to add
Customer: replied 1 year ago.
how can you help I'm 86 years of age
Expert:  Richard replied 1 year ago.
Yes I can,

Can you click on this link please and follow the steps to reset the password.

https://account.live.com/resetpassword.aspx

Carefully follow the procedure (the steps are explained on screen) and once done, you can then enter a new password and use this to sign into your account.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

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