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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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All my recent gmail inbox mail has been deleted on my pc and

Customer Question

All my recent gmail inbox mail has been deleted on my pc and my iphone but not by me.
I have just changed my sign in password ***** my google account.
Can you explain why this would happen and if I can recover my mail?
Thank you.
Julie
Submitted: 1 year ago.
Category: Email
Expert:  JoelK replied 1 year ago.
how are you getting your mail on your pc? Do you login to a website or is it downloaded to a desktop clinet?
Expert:  JoelK replied 1 year ago.
a desktop client?
Customer: replied 1 year ago.

What is a desktop client?

Expert:  JoelK replied 1 year ago.
Microsoft Outlook is a desktop client.
Customer: replied 1 year ago.

I think it is Microsoft Outlook.

Expert:  JoelK replied 1 year ago.
Okay. Who is your email provider or your internet service provider? You can go to their website and get your mail directly from the email server.
Customer: replied 1 year ago.

It's Google Chrome I use. Can you tell me how I go to their website?

Expert:  JoelK replied 1 year ago.
If you have gmail, you can go to www.google.com and select the gmail link near the top of the window on the right.
Customer: replied 1 year ago.

yes i've done that, what next?

Customer: replied 1 year ago.

All the emails you have sent are there but none of todays or last weeks are, they are not able to be recovered , they just vanished.

Expert:  JoelK replied 1 year ago.
If they are not on the gmail server, i do not know any way for you to recover them. I do not know what happened to them. I am sorry to say than I cannot help you with this. I am going to opt out and let other experts help you.
Customer: replied 1 year ago.

Okay Joel, thank you for trying.

Does that mean someone else from Just Answer will try to resolve this for me?

Customer: replied 1 year ago.

Thank you for trying Joel.

Will someone else from Just Ask try to resolve this for me?

Expert:  Jason Jones replied 1 year ago.
Hello,
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Customer: replied 1 year ago.
Hello Jason,
Yes I need more help with this. I would like to try to resolve it without spending any more money. My devises are not bang up to date tec wise.
I feel it has something to do with downloading an up grade on my iPhone - it has taken much space and changed many features.
Expert:  Jason Jones replied 1 year ago.
Hello,
Any update to your iPhone would not cause this. I offered the remote as a favor to you because most people prefer that route.
May I ask how it is that you wish to continue?
Thank you,
Jason

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