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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My Mac computer went funny today and I had to re-install Thunderbird.

Customer Question

My Mac computer went funny today and I had to re-install Thunderbird. Now I seem to have lost several folders containing many vital e-mails. How can I relocate or recover them?
Jeremy Hardie
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
Hello,
I will be the person helping you today.
As of right now, please do not do anything further on the computer as that may make it more difficult or even impossible to recover the lost folders.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason