How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 41161
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

My email has been hacked and I need to know what to do. My

This answer was rated:

My email has been hacked and I need to know what to do. My friends are being asked to send me £18,000 as I'm stuck in Istanbul!!!

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Do you still have access to the account? What version of windows or mac is on your computer?

Customer: replied 2 years ago.

Are you still withy me?

Yes I still need an answer to my previous question though. "Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Do you still have access to the account? What version of windows or mac is on your computer?"

Customer: replied 2 years ago.

What do you mean by email account. Do you need my email address or what?

No I need to know if you can still get into the account this is happening with as I asked before please.
Customer: replied 2 years ago.

As a Senior Citizen I'm struggling to understand any computer technology. Is it possible for me to ring you?

I need to know if you can still log into the account or not. I apoligizebut I need to opt out and open this to all experts.
Hi there and welcome
I can call you, please accept the offer as it is an additional service, and I will call you now.
Richard, Software Engineer
Category: Email
Satisfied Customers: 41161
Experience: Over 15 year experience in Email Systems and Programs
Richard and other Email Specialists are ready to help you
Thank you
Please provide me your phone number so I can call.
Customer: replied 2 years ago.

Are you still with me?

yes, waiting for your number so i can call, can you give this to me please?
Customer: replied 2 years ago.

07715005616

calling now
Customer: replied 2 years ago.

Still waiting to hear from you.

it is going straight to voice mail, are you sure you gave the right number?
And this is for the UK correct?
Customer: replied 2 years ago.

Can I ring you?

No sorry thats not possible, but the number *********** this is for the UK?
Customer: replied 2 years ago.

Yes

ok, calling it again then
Customer: replied 2 years ago.

Can you try again?

Ok, it is strange as it rings, then rings twice at the same time, like it is ringing two phones at once, then you came on and it disconnected.
Just to be sure I am restarting the system here (thought it has been fine all day), so give me 10 minutes and I will call you.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

Richard

834 983 709

Password *****

it says the password ***** is incorrect, you sure this is right? Can you double check it please
Customer: replied 2 years ago.

Try:-

u23d8v

thats it, thanks