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A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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The CD player on my system (SL-HD550 OR 350) bought several

Resolved Question:

The CD player on my system (SL-HD550 OR 350) bought several years ago and well out of warranty has developed a "stutter" on all discs played. Generally it appears after the first few minutes of play, sometimes immediately.
Otherwise the whole system works perfectly.
Is the "stutter" repairable ?
Can I buy just the CD player as a replacement or is it now obsolete ?
Submitted: 1 year ago.
Category: Email
Expert:  A. Stevens replied 1 year ago.
Hi, my name is ***** ***** I'm here to hep you with this issue.
Expert:  A. Stevens replied 1 year ago.
You mentioned that the unit is several years old. Have you ever tried to clean the laser inside the unit?
Customer: replied 1 year ago.

Good. Can you help?

Expert:  A. Stevens replied 1 year ago.
Many stutter issues can be a result of a dusty or dirty laser. Please let me know if you've ever tried to clean it.
Customer: replied 1 year ago.

That's what I suspected but I don't know how to clean it. Not happy about taking the kit apart without knowing how to do so safely.

Expert:  A. Stevens replied 1 year ago.
That's completely understandable, I wouldn't want to take apart something like that either. Way too easy to mess up...
Expert:  A. Stevens replied 1 year ago.
There are however laser cleaners that you can use inside your system that will clean the laser. Let me find a link to show you what I'm talking about.
Customer: replied 1 year ago.

So what do you suggest ?

Expert:  A. Stevens replied 1 year ago.
http://www.amazon.com/Endust-262000-Lens-cleaner/dp/B003EEMDMC/ref=sr_1_1?ie=UTF8&qid=1446667539&sr=8-1&keywords=cd%2Fdvd+laser+cleaner
Expert:  A. Stevens replied 1 year ago.
That amazon link will show you what I'm suggesting.
Expert:  A. Stevens replied 1 year ago.
It is a CD with tiny brushes that can clean the lens inside of your player that should help fix the stutter problem.
Expert:  A. Stevens replied 1 year ago.
If you have an electronics store nearby, they should sell something like that.
Customer: replied 1 year ago.

Great -- many thanks

Expert:  A. Stevens replied 1 year ago.
Of course, please be sure to rate this question.
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1555
Experience: 10+ years of Desktop, Laptop, and Server troubleshooting and support.
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