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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40306
Experience:  Over 15 year experience in Email Systems and Programs
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Am not receiving replies to some of my emails, three reported,

Customer Question

Am not receiving replies to some of my emails, three reported, please help!
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Do you mean your not receiving any emails or just some?
And which email service is this?
Customer: replied 2 years ago.
The emails I am sending appear to reach the appropriate person, but their reply is not getting back to me either with juliahibbitt @gmail.com or***@******.***.
Expert:  Richard replied 2 years ago.
ok, but just from this one person or all people you have this problem with?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.
I belong to a local history group, I find Speakers for the 2016 programme. I am sending out enquiries, and the replies are not getting back from several people.
I am I hope reasonable sane, but I am 83 years of age, so the thinking process is somewhat slower, but I cannot afford to keep paying out more and more money, what do you advise I do?!
Expert:  Richard replied 2 years ago.
ok, if you send an email to yourself, is it received?
Customer: replied 2 years ago.
I don't think I've ever sent one! Shall I do it now and get back to you? How do I put you on hold, whilst I do it?
Expert:  Richard replied 2 years ago.
yes please, I will wait here, just go and send an email to yourself and tell me if it arrives please