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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38162
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Have changed from 8.1 to 10--now outlook emails, can receive

Resolved Question:

Have changed from 8.1 to 10--now outlook emails, can receive but cannot send. Have checked pop & smtp --all ok. Test message works but still cannot send. Have laptop with 8.1 working fine--how do I fix desktop please
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. Does it give any error or message? Please try a possible fix below:- Close Outlook program for now, then right-click on the Start button, then click on Command Prompt (Admin), then type sfc /scannow, then press Enter key, then wait until it finish scanning (should take around 30 minutes), then close, then open Outlook and check.Please reply back below to continue troubleshooting. Thank you.
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Customer: replied 1 year ago.
Do you want me to do anything this end or can you operate remotely ---I have not logged into outlook at present
Expert:  Viet - Email Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=ba61d251-4eab-4045-a856-84caae6fcebf, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 1 year ago.
I have resolved the issue via remote support. Also, here are the import instructions for importing your email folders:Open Outlook.On the File menu, click Import And Export.Click Import from another program or file, and then click Next.Click Personal Folder File (.pst), and then click Next.Browse, then select Desktop, then select the item Outlook - Copy..., then click Next.Select the folder that you want to import. (I did most of them, so only import the folders after the folder name "house...".) (Don't import Inbox folder.)Click Finish.If you need help with anything else, please come back any time. Thank you very much.