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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36472
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have some lost "cookies" your help

Customer Question

I have some lost "cookies" your help page says go to chrome menu, select settings,show advanced set, allow local data, select done, problem I have I cannot find the menu when I get chrome up. Mike XXX

Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. When did this issue first occur?What is not working on your computer? Do you mean a particular website or some websites are not working? etc.?Is the date / time / clock showing correctly on your computer?Do you see the 3-bar icon (that is the chrome menu) at the upper right corner in Chrome?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36472
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Email Tech and 3 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. First, can you please let me know if you have windows xp, vista, or 7, or 8, 10, or mac computer? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
This first occured yesterday evening,
Without Cookies I cannot get into gmail so i cannot check the information you have sent me.
I cannot get my mail on my computer, I pad or I phone. Help please.
Expert:  Viet - Email Tech replied 1 year ago.
Is gmail.com website not working on all your devices? What's the brand/model of your computer? Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
Are you currently at this page on the computer now? On the computer, can you please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=2d5d8ce4-aacb-4990-bbc3-ebe11cc8b0c3, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Customer: replied 1 year ago.
I have an HP mini lap top plus a normal size laptop g mail is working on the normal size laptop.
the mini is running Windows 10 the normal size is still on Windows 7
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. What's the Internet / browser program do you use on the problematic computer, such as Internet Explorer, Firefox, Chrome, etc.?Is the date / time / clock showing correctly on the problematic computer?Please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=2d5d8ce4-aacb-4990-bbc3-ebe11cc8b0c3, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/ptacnh52. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/ptacnh52. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
Is there any issue going to the website http://tinyurl.com/ptacnh5? Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
It looks like you are not there. When you are available, please reply back to continue. Or please try the each of the following solutions on the problematic computer until it works:Solution #1:- Double-click on the time / clock at the bottom right of the computer's screen, and make sure the date and time is correct, then check gmail.Solution #2:- In the Chrome program, click on the 3-bar icon at the upper right corner, then click on History, then click on Clear browsing data..., then on the right of option ​Obliterate the following items from, select the option the beginning of time, then check only the boxes for these two items: Cached images and files, and Hosted app data, then click on Clear browsing data at the bottom and wait until it's done., then click on Settings on the left (or click on the 3-bar icon at the upper right corner, then click on Settings), then scroll down to the bottom, then click on the option Show advanced settings if available, then scroll down to the bottom, then click on Reset settings, then click on Reset and wait until it's done, then check gmail email at the www.gmail.com website.Please let me know if there is still any issue. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
If needed, please click on the website below for video instructions:https://www.youtube.com/watch?v=_bBJkgBu9S0Please let me know if there is still any issue. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
- If needed, you can download / reinstall the Chrome program at the website below:http://www.chrome.com/
Expert:  Viet - Email Tech replied 1 year ago.
Solution #3:- If needed, you can open the Microsoft Edge (the blue 'e' icon) program at the bottom of the screen, then go to the gmail.com website in the Microsoft Edge program and and sign in your gmail email address, then see if you can use Gmail in the Microsoft Edge program.Solution #4:- If needed, click on Start (which is the Windows logo icon at the bottom left of the computer's screen), then click on All apps, then scroll down, then click on Windows Accessories, then click on Internet Explorer. Then go to the gmail.com website in Internet Explorer, and sign in your gmail email address, then see if you can use your email Internet Explorer program.
Expert:  Viet - Email Tech replied 1 year ago.
Solution #5:- If needed, download and install the Firefox program at the website below:http://www.firefox.com/, then open the Firefox program, then go to the website gmail.com in Firefox program, and sign in your gmail email address, then see if your email works fine in the Firefox program.If there is still any issue, please reply at the box below, so I can help further. Thank you.

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