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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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Laptop with new windows 10 will not except password

Customer Question

HI Laptop with new windows 10 will not except password
Submitted: 1 year ago.
Category: Email
Expert:  KamilAnwar1 replied 1 year ago.
What is the email address it is showing on the login screen? Thanks
Customer: replied 1 year ago.
***@******.*** requires password
Customer: replied 1 year ago.
that is the address
Expert:  KamilAnwar1 replied 1 year ago.
Did you try entering your outlook email password?
Customer: replied 1 year ago.
yes will not except it
Expert:  KamilAnwar1 replied 1 year ago.
What are the last 4 digits of your number ending in 07?
Customer: replied 1 year ago.
I do not normaly use a password
Expert:  KamilAnwar1 replied 1 year ago.
It now has a password ***** to upgrade. What are the last 4 digits of your number ending in 07?
Customer: replied 1 year ago.
what number
Expert:  KamilAnwar1 replied 1 year ago.
On your account, it shows a phone number that ends in 07
Customer: replied 1 year ago.
I cannot get passed windows opening page
Expert:  KamilAnwar1 replied 1 year ago.
Don't worry. Please provide the requested information so i can reset password ***** provide you a new one. There is a phone number showing on your outlook.com account which ends in 07. What is that number? I need the last 4 of it and you'll need to have access to it.
Customer: replied 1 year ago.
Thank you for trying to help me I will get one of the youngsters to help Iam 80 years old.
Expert:  KamilAnwar1 replied 1 year ago.
Apologies for not being able to assist to get this resolved. I will keep this question open in case you need us again.