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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Network Administrator
Category: Email
Satisfied Customers: 757
Experience:  I am a self-employed computer specialist experienced at setting up and administrating email accounts.
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Can't receive email on***@******.*** have deleted

Customer Question

can't receive email on***@******.***
have deleted all cookies
using safari 9.01 browser
yahoo an btmail does nott recognise my password ***** password *****
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. What happens when you reset your btinternet email account password? What does it say?Please reply at the box below. Thank you,
Expert:  Joel Kalman replied 1 year ago.
Hello. My name is ***** ***** I can help you with your problem. You mention yahoo, but I am not sure what relevance www.yahoo.com has t0 your email website, which is www.btinternet.com.
Expert:  Joel Kalman replied 1 year ago.
You can click on this link and login using your btmail id,***@******.***, and use the forgot password *****:https://signin1.bt.com/login/emailloginformIf you are still having problems, or if you have any questions, please let me know. IF I HAVE SOLVED YOUR PROBLEM, I WOULD APPRECIATE A GOOD OR AN EXCELLENT RATING. I ONLY GET COMPENSATED FOR MY SERICES WHEN I RECEIVE A POSITIVE RATING.
Expert:  Joel Kalman replied 1 year ago.
Say, I tried my own advice using your email address, and I see what the problem is. They send you a link to your email address that you could use to reset your password, except that you can't get the email, because you need the password ***** login. It is a Catch 22, so to speak. I apologize for the bad advice. I thought they would give you an alternate method, such as answering security questions or sending a link to an alternate email or by text message o a cellphone. I found help for this dilemma. You can have a live chat with a tech support specialist by clicking on this link to the help screen:http://bt.custhelp.com/app/answers/detail/a_id/46819/c/7339Explain the problem to them, and please let me know what they say about it. I look forward to hearing from you, and Happy Thanksgiving!
Expert:  Joel Kalman replied 1 year ago.
Hi. I was wondering how you are doing with your email password *****