How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38221
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

I am having a great deal of problems with my macbook asking

Resolved Question:

I am having a great deal of problems with my macbook asking me constantly to input my password ***** my E Mails @live.co.uk (which is set up with Outlook) and @me.com. I have changed my passwords for these accounts on my iPad which seems fine but it won't accept the changes on my Macbook saying 'unable to verify account name or password'. It may be something to do with pop or imap but I'm getting so confused changing my password ***** times in an attempt to get E Mails on my Macbook
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. When did this issue first occur?Do you mean you cannot use your @live.co.uk email account on the Mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
The reminders have been happening on my macbook for a while
Customer: replied 1 year ago.
I can't send any E Mails or receive any. Yes re remote
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please do the following on the Mac computer in order to connect remotely with me:Please click on the website below:http://connect.teamviewer.com/Then download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Viet - Email Tech and 2 other Email Specialists are ready to help you
Customer: replied 1 year ago.
Paid extra money. Going to do remote thing now
Expert:  Viet - Email Tech replied 1 year ago.
Thank you.Please click on the website below:http://connect.teamviewer.com/Then download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Customer: replied 1 year ago.
It's asking me for a password ***** install new software!!
Expert:  Viet - Email Tech replied 1 year ago.
Try your computer's login password. Thank you.
Customer: replied 1 year ago.
Right. I have several boxes one of which is asking for my E Mail passwordID 383 390 010 Password ief742
Expert:  Viet - Email Tech replied 1 year ago.
Working on issue, thanks.
Expert:  Viet - Email Tech replied 1 year ago.
I have resolved the issue via remote support. Note: You can ignore/close any password ***** prompt, and your emails would still work fine. And you have 3 passwords; only try each of those 3 passwords if needed. If you need help with anything else, please come back any time. Thank you very much.