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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My email account xxxxxxxxxxxxxxxxxxxx has been hacked. I

Customer Question

My email account xxxxxxxxxxxxxxxxxxxx has been hacked. I want to set up a new password ***** use my anti-hacking software to protect the account. However I called Microsoft at *********** and Hotmail at *********** but they hung up every time they asked
me this security question who was my best childhood friend. I know the answer but they say it is wrong and always hang up. What can I do to get this account working as I have so many messages waiting to be responded to and have many folders in the account
that contain important information. I am a profoundly-deaf pensioner and very desperate to use the account again. Please help me.
Submitted: 1 year ago.
Category: Email
Expert:  adamd-mod replied 1 year ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Adam

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