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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 35271
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I'm Gillian, I have just changed my email address from

Customer Question

Hi. I'm Gillian, I have just changed my email address from***@******.*** to***@******.***. I thought everything was ok but when I tried to sign in I had to reset my password, which I did, 3 times and it still wouldn't let me in, now I'm locked out cos Apple wont accept either of my email address or passwords. Help
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. Does it show your email address or part of your email address when it asks for iCloud password?You would need to sign in the correct email address you set up for your iCloud (Apple ID) account previously. You can manage / sign in your Apple ID (iCloud) account (using the correct email address you set up previously) at the website below, then change to the new email address you want.https://appleid.apple.com/- If you cannot sign in there, you can reset the Apple ID (iCloud) account password ***** the website below:http://iforgot.apple.com/; in the Apple ID box, make sure you enter the correct email address you set up previously, then answer the security questions if available.- If that does not work, you can schedule a phone call with Apple with the following steps for fixing your Apple ID / iCloud account issue. Click on the website below:https://getsupport.apple.com/Then click on option Apple ID.Click on option Forgot Apple ID Password.There, you can schedule a call.Please reply at the box below to continue troubleshooting. Thank you.

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