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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I recieve e-mails but I can not send them, they just sit in

Customer Question

I recieve e-mails but I can not send them, they just sit in my oubox forever, this has only happened inthe last few weeks
Submitted: 1 year ago.
Category: Email
Expert:  jhannell replied 1 year ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.
Customer: replied 1 year ago.
I am now ready for your response
Tony
Expert:  jhannell replied 1 year ago.
normally how do you access your emails? are you using a program like thunderbird or outlook?
Customer: replied 1 year ago.
I am using Outlook from office 2007
Expert:  jhannell replied 1 year ago.
what is the error message exactly?
Customer: replied 1 year ago.
There is no error message, the program is trying to send the message but it won't go. the message sits there for days in the out box.
Expert:  jhannell replied 1 year ago.
can you change the outgoing port number to 587 and try to send again. it seems outgoing port is being blocked by your ISP
jhannell and 3 other Email Specialists are ready to help you
Customer: replied 1 year ago.
I don't know how to change the port to 587
Expert:  jhannell replied 1 year ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx
Customer: replied 1 year ago.
ID 704 228 528
Password 8664
Expert:  jhannell replied 1 year ago.
is the program running now?
if not, can you run it again
link: http://tiny.cc/z5lvcx
Customer: replied 1 year ago.
ID 704 228 528
Pass 8135
Customer: replied 1 year ago.
ID###-##-####pass 8133
Expert:  jhannell replied 1 year ago.
hi again, when you come back please let me know
so we can continue.