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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6710
Experience:  Computer Software Support Specialist for more than 10 years
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Since upgrading to Office 2016 everything I print is printed

Resolved Question:

Since upgrading to Office 2016 everything I print is printed on the right hand side of the page be it letter or address. It was fine with the old office. How can I fix it?
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you using Windows computer or a Mac?Also, can I remotely access your computer so that I can directly check and fix the problem while you watch?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
Windows laptop, yes, you can remotely fix it .
Expert:  Jess M. replied 1 year ago.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Jess M. and other Email Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=8f32a328-bd5c-44ba-a15d-d8e4724d291b2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 1 year ago.
Hi Rita,Thank you for your patience. The issues were resolved through remote help. Your printer is now printing fine.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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