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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6203
Experience:  Computer Software Support Specialist for more than 10 years
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Since upgrading to Office 2016 everything I print is printed

Resolved Question:

Since upgrading to Office 2016 everything I print is printed on the right hand side of the page be it letter or address. It was fine with the old office. How can I fix it?
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you using Windows computer or a Mac?Also, can I remotely access your computer so that I can directly check and fix the problem while you watch?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
Windows laptop, yes, you can remotely fix it .
Expert:  Jess M. replied 1 year ago.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6203
Experience: Computer Software Support Specialist for more than 10 years
Jess M. and 2 other Email Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=8f32a328-bd5c-44ba-a15d-d8e4724d291b2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 1 year ago.
Hi Rita,Thank you for your patience. The issues were resolved through remote help. Your printer is now printing fine.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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