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Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Email
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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There every time i want to view my account it was asking

Customer Question

hi there
every time i want to view my account it was asking that i should update my email for security reasons using my alternative email of which i forgot it is password, now i cant access my email and it is only asking "enter password ***** the exchange account "Hotmail" i tried the recovery process but again i couldn't remember my old email passwrod, so i need your expertise on this. thank you
Submitted: 11 months ago.
Category: Email
Expert:  Mike the Mac Medic replied 11 months ago.
Go here and put in the information: https://account.live.com/ACSR
Customer: replied 11 months ago.
I tried all this recovery process but it wasn't successful as I couldn't remember my old email's password
Expert:  Mike the Mac Medic replied 11 months ago.
You can put any email address in just make a new one
Customer: replied 11 months ago.
I couldn't meet the required security question for verification, so that didn't help either and this is what I have been trying for many times.
Expert:  Mike the Mac Medic replied 11 months ago.
Try here: https://account.live.com/ResetPassword.aspx?wreply=https%3a%2f%2flogin.live.com%2flogin.srf%3fwa%3dwsignin1.0%26rpsnv%3d12%26ct%3d1451600327%26rver%3d6.5.6510.0%26wp%3dSAPI%26wreply%3dhttps%3a%252F%252Faccount.live.com%252F%26lc%3d1033%26id%3d38936%26mkt%3den-US%26uaid%3dc071dd6b3b094c56825a160412dd5e47%26bk%3d1451600327&id=38936&uiflavor=web&uaid=c071dd6b3b094c56825a160412dd5e47&mkt=EN-US&lc=1033&bk=1451600327
Customer: replied 11 months ago.
I didn't got the answer yet and. All you adviced me to do is what I already tried and didn't work for me, it is asking me to proof by answering security question, like the last emails subjects I sent and the last emails I made of which I can't remember.
So please I want to give up and asking for refund
Expert:  Mike the Mac Medic replied 11 months ago.
Of course this is not Microsoft I can only tell you what options there are. http://ww2.justanswer.com/help/categories/how-can-i-request-refund

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