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Michelle
Michelle, Computer Support Specialist
Category: Email
Satisfied Customers: 5664
Experience:  B.Sc. Computer Science with Honors
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MY KINDLE WONT CHARGE WONT SHUT OFF LOCKED AND SCREEN IS SPLIT

Customer Question

MY KINDLE WONT CHARGE WONT SHUT OFF LOCKED AND SCREEN IS SPLIT IN TWO GREY TO LEFT AND BLACK ON RIGHT
Submitted: 1 year ago.
Category: Email
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.unplug the kindle from the ac adapter or the usb cable if attached to a computer.Press and hold the power button on the kindle for 45 seconds and release the button.
Expert:  Michelle replied 1 year ago.
power on the kindle and connect the ac adapter and work on it for 30 mins and let me know how it goes.
Expert:  Michelle replied 1 year ago.
let me know the update after trying the steps.