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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37490
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have been using e-mail on ******************

Resolved Question:

I have been using e-mail on [email protected] but recently was instructed to change to a new address [email protected] but now lost and cannot find all my past e-mail messages.
The new e-mail address does seem to work for new messages.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?What happens when you sign out the new gmail email address, then sign in your old gmail email address?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Viet - Email Tech and 6 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand/model of your computer? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Vista
Desk Top
Expert:  Viet - Email Tech replied 1 year ago.
When you are in the new gmail email address, can you please click on the new gmail email address (or click on the name or click on the the big letter icon) at the upper right corner, then click on Sign out.- Or you can click on the website below in order to sign out automatically:https://mail.google.com/mail/logout?hl=en, then click on the option to Sign in a different account and/or option Add account (scroll down as needed), then sign in with your old gmail email address.Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=1f08f9d2-1b68-4bc1-8522-512d417608fa, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/z8owll92. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Are you there?
Expert:  Viet - Email Tech replied 1 year ago.
I'm still here. Did you try my steps above for me to connect remotely to your computer and fix? If yes, then it looks like your computer. Please try the following fix:1. Open gmail.2. Then click on the new gmail email address at the upper right corner (or click on the name or click on the the big letter icon at the upper right corner), then click on the option Sign out.- Or you can click on the website below to sign out automatically:https://mail.google.com/mail/logout?hl=en3. Then scroll down as needed. Then click on the option to Sign in a different account and/or the option Add account.4. Then sign in with your old gmail email address.Please let me know if there is still any issue. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
The easiest solution is to click on the website below:https://mail.google.com/mail/logout?hl=en, then then scroll down as needed, then then click on the option to Sign in a different account and/or the option Add account., then sign in with your old gmail email address.Please let me know if there is still any issue. Thank you.
Customer: replied 1 year ago.
Tried this. Went towards old e-mail, were sent a Verification Number from Gougle by mobile. Typed this in but it said our original e-mail address not valid.....
Expert:  Viet - Email Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/z8owll92. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
Let me know if there is any error or message. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Now have message "C:\Documents abnd Settings\Price\My Documents\Downloads\Elsinore.ScreenConnect.Client (6).exe is not valid Win32 application.
Expert:  Viet - Email Tech replied 1 year ago.
Sorry, please try the new website below:http://www.justanswer.com/remotedesktop/join.aspx?Session=1f08f9d2-1b68-4bc1-8522-512d417608fa&Type=Java, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.