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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 40222
Experience:  Over 15 year experience in Email Systems and Programs
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HELP, HELP please. I am in Mexico weeks and I have

Resolved Question:

HELP, HELP please. I am in Mexico for 12 weeks and I have really messed up my kindle, disaster!!
I originally tried to transfer my husbands name to MY kindle as I was getting our daily newspaper and he couldn't, download it. I think both are now in his name A Webb and I can,t get anything to download, it says queued for books I know I have and also I think I .got a message from Amazon before I came away but it looked like a scam so I deleted it!!!
I can send on this iPad but can,t receive so please reply to***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and use it.
Let me know the results please
Thank you
Customer: replied 1 year ago.
Exactly the same happened as previously. The item is queued and not moving
Expert:  Richard replied 1 year ago.
Are you able to access the kindle store to check you have internet?
Customer: replied 1 year ago.
I am connected to Vidanta Cabos wifi
Expert:  Richard replied 1 year ago.
ok, but I want you please to access the Kindle store and tell me if it works.
Customer: replied 1 year ago.
Kindle store page not available, could not display page and said if problem persists contact www.kindle.com/support
Expert:  Richard replied 1 year ago.
ok, this is why its not working as your wifi is not working.
Can you disconnect from the wifi network on the Kindle, then restart the Kindle as we initially did, then reconnect to it and tell me if the store now works please
Customer: replied 1 year ago.
Yes I have got on to kindle store
Expert:  Richard replied 1 year ago.
ok, now see if the books come, now that you have internet.
Customer: replied 1 year ago.
Sorry still queued!
Expert:  Richard replied 1 year ago.
But you can view the Kindle store correct?
Customer: replied 1 year ago.
Correct
Expert:  Richard replied 1 year ago.
ok, now we have internet, do the initial instructions we did and tell me if it now downloads please.
Customer: replied 1 year ago.
Do you mean hold off button then restart
Expert:  Richard replied 1 year ago.
yes, the off button for 60 seconds please.
Customer: replied 1 year ago.
You are brilliant! Thank you
Expert:  Richard replied 1 year ago.
your welcome!If you would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated. Thank you
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