How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barun Your Own Question

Barun
Barun, Computer Support Specialist
Category: Email
Satisfied Customers: 11233
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
12615041
Type Your Email Question Here...
Barun is online now

I can't see most of my junk emails on my iPhone but i can on

Resolved Question:

i can't see most of my junk emails on my iPhone but i can on my desk top ?
Submitted: 11 months ago.
Category: Email
Expert:  Joel Kalman replied 11 months ago.
Hello. My name is ***** ***** I can help you with your problem. What is your computer operating system?
Customer: replied 11 months ago.
mac desk top .. i can see junk email on there but not on my iPhone ?
Customer: replied 11 months ago.
hi anyone there ??
Customer: replied 11 months ago.
hello
Customer: replied 11 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
id rather chat but no-one is answering me ??
Expert:  Joel Kalman replied 11 months ago.
I am here. If your junk mail is going into a Junk folder, it will not be available to your iPhone.
Customer: replied 11 months ago.
some does and some doesn't .. how can i see all my desk top junk email
sometimes they appear for a few seconds in my 'inbox' on my phone then vanish
Expert:  Joel Kalman replied 11 months ago.
Your mac desktop computer is filtering your junk mail for you. I do not have an iPhone. Have you looked at the email settings to see if there is a setting for downloading all your mail?
Customer: replied 11 months ago.
yes i have
Expert:  Joel Kalman replied 11 months ago.
If there are particular senders that you want to see, you can add them to your contacts, so that they do not end up in the Junk mail folder.
Customer: replied 11 months ago.
not really what I'm looking for
there just be a way i can see all my emails on my phone that i can see when using the same acct on my desk top
Customer: replied 11 months ago.
i guess i'll ask someone else… not to worry
Expert:  Joel Kalman replied 11 months ago.
I was just about to opt out and suggest that someone else could help you who had more knowledge of iphones. I don't think that I should be left with a negative rating. I have given you my best effort, and I was going to refer you to someone else.
Expert:  Barun replied 11 months ago.
Hi, and thank you for asking your question. First off, please open up the Mail app on your iPhone, and then scroll down to the "Accounts" section, and select your email account from there. Next, tap on the "Junk" folder listed - do you see the missing junk emails there? Please reply back to me below. Thank you.
Expert:  Barun replied 11 months ago.
Also, kindly do not leave a rating until we are done troubleshooting the issue for good, and instead reply back to me below. Thank you.
Customer: replied 11 months ago.
I do not see all the junk items that I can see on my desk top. Same email address obviously.
Expert:  Barun replied 11 months ago.
Okay, who's your email provider, e.g. Gmail, Hotmail, etc?
Customer: replied 11 months ago.
Aol
Expert:  Barun replied 11 months ago.
Okay, just a moment - be right back with further steps.
Customer: replied 11 months ago.
Ok. Thanks. I might not be on line immediately. Just off to a meeting. I'm not I front of my desk top now. So if u can tell me the steps I need to take, then I can carry them out later. Thanks
Expert:  Barun replied 11 months ago.
Okay; please carry out the following steps when you are back online: First, open up the Mail app on your Mac, and then click on the "Mail" tab at the very top-left, and click "Preferences." Next, click on the "Accounts" tab at the top. Next, under Accounts", click on the "Mailbox Behaviours" tab at the top, and then in the "Junk" section, make sure that "Delete junk messages when:" is set to Never. Next, click on the "Advanced" tab at the top, and then make sure that "Remove copy from server after retrieving message" is UNCHECKED. Done that, close out the Preferences window (save changes when prompted), and then check if this makes any difference to your issue for NEW junk emails on your iPhone. Do keep me posted. Thank you.
Customer: replied 11 months ago.
Will certainly give it a try and let you know
Many thanks.
Expert:  Barun replied 11 months ago.
No problem; if this does not work, just let me know and we will move on to further steps accordingly. Thanks!
Expert:  Barun replied 11 months ago.
Could you kindly update me on this issue when you can? Thanks!
Customer: replied 11 months ago.
All going well but there was no option to " remove copy from server".
Expert:  Barun replied 11 months ago.
I see, that's all right - looks like you are using a new MAC OS version. Are the Junk emails coming in all right now?
Expert:  Barun replied 11 months ago.
If your issue is resolved now, I'd appreciate it if you could kindly take a moment to rate my service by clicking on one of the smiley faces below. Thank you!
Customer: replied 11 months ago.
No still can't see all the junk files on my iPhone/iPad
Customer: replied 11 months ago.
Should the "store junk messages on the server" be ticked in the "mailbox behaviours" ??
Expert:  Barun replied 11 months ago.
Oh yes, that option should be TICKED - is it unchecked now?
Expert:  Barun replied 11 months ago.
If so, please tick that option, and then continue to monitor the results for new junk emails, on the iPhone/iPad. Do keep me posted; thank you.
Customer: replied 11 months ago.
It's checked now. I'll keep an eye on it over the next few days to see if it matches the desk top files.
Expert:  Barun replied 11 months ago.
Okay, no issues - do keep me posted. Thank you.
Expert:  Barun replied 11 months ago.
Hi again, I have not had a response from you yet; if your issue with the junk emails is resolved now, kindly do not forget to re-rate my service by clicking on one of the smiley faces just below this answer - this is the only way that I'll be credited for assisting you with the issue :) Thanks again!
Barun, Computer Support Specialist
Category: Email
Satisfied Customers: 11233
Experience: 8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
Barun and 3 other Email Specialists are ready to help you
Customer: replied 11 months ago.
I think it may have worked. I'll keep checking desk top junk versus iPhone junk. But so far so good
Expert:  Barun replied 11 months ago.
Okay, that's good - if you do run into any other issues later on, please let me know on this page itself. Thanks again!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    357
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified