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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36572
Experience:  Over 15 year experience in Email Systems and Programs
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Mail screen frozen please advise

Resolved Question:

Mail screen frozen please advise
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
can you tell me please for which email service this is for? And exactly how you access it? eg: Via Internet Explorer?
Please let me know
Customer: replied 1 year ago.
Outlook on ipad
Expert:  Richard replied 1 year ago.
Thanks
Can you hold the home and power buttons on the iPad for about 10 seconds until you see the Apple Logo, then release.
Let the iPad restart and it should then function.
Let me know the results please
Customer: replied 1 year ago.
Can you tell me which is home button please
Expert:  Richard replied 1 year ago.
Of course, the home button is the main one on the front of the screen. The only one on it.
The power button is the button that turns the screen off.
Customer: replied 1 year ago.
Thank you your suggestion worked
Expert:  Richard replied 1 year ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 5 other Email Specialists are ready to help you