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Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Email
Satisfied Customers: 8844
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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How do I resurrect my email account. I am having great difficulty

Customer Question

How do I resurrect my email account. I am having great difficulty in obtaining a new a new password
Submitted: 1 year ago.
Category: Email
Expert:  Sudipto replied 1 year ago.
What is the difficulty you are facing, while resetting the password ?
Customer: replied 1 year ago.
I am told that either the user name or password ***** ***** and whilst getting a new password ***** am not given time to complete the task
Expert:  Sudipto replied 1 year ago.
Can you tell me your email address ?
Customer: replied 1 year ago.
***@******.***
Expert:  Sudipto replied 1 year ago.
Thanks.
Expert:  Sudipto replied 1 year ago.
Please let me know your last name and the The first street you lived in
Customer: replied 1 year ago.
aldren
Green Lane
Expert:  Sudipto replied 1 year ago.
Which password ***** you like to set ?
Customer: replied 1 year ago.
Fechekoz4182
Expert:  Sudipto replied 1 year ago.
OK, now try to login once more with the new password, if the password ***** is already filled up then, delete it and re enter the password. Let me know, what happens.
Customer: replied 1 year ago.
When I tried to get into email I was met by a blerk service error
Expert:  Sudipto replied 1 year ago.
Can you tell me the exact error message ?
Customer: replied 1 year ago.
Gah error 1120 service error
Expert:  Sudipto replied 1 year ago.
Are you able to open https://skyid.sky.com/signin/email/
Customer: replied 1 year ago.
Sorry No
Expert:  Sudipto replied 1 year ago.
Do you get the same error message,when you click the link, which I have given above ?
Customer: replied 1 year ago.
No because this is sky. The difficulties are on AOL
Expert:  Sudipto replied 1 year ago.
Sorry, you posted the question saying that, you cannot get a new password ***** your email address and when I aksed you about your email address, why did you gave me your sky email address, when you are facing problem AOL email ?
Customer: replied 1 year ago.
sorry for the confusion but I was originally with AOL and transferred to Sky 2 or 3 years ago. I kept using aol for my emails with that company. I must have quite a number of emails unread with them
Expert:  Sudipto replied 1 year ago.
Do you get the same emails on both AOL and Sky ?
Customer: replied 1 year ago.
No
Expert:  Sudipto replied 1 year ago.
Ok, so when you try to open aol.com, you get that error message ?
Customer: replied 1 year ago.
Yes
Expert:  Sudipto replied 1 year ago.
Do you use Internet Explorer to access AOL emails ?
Customer: replied 1 year ago.
Yes but occasionally with google chrome
Expert:  Sudipto replied 1 year ago.
On which one, do you get that error message ?
Customer: replied 1 year ago.
Both
Expert:  Sudipto replied 1 year ago.
Sorry, I will have to go offline for the day, I will open the question for other experts.
Expert:  Mike the Mac Medic replied 1 year ago.
Ok to be clear the email address you are having problems with ends in @aol.com correct? Did you go to http://account.aol.com/ And click on Forgot Password.?

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