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Cory
Cory, Support Technician
Category: Email
Satisfied Customers: 3448
Experience:  5+ years of email experience
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My kindle fire will not charge unless plugged into the mains.

Customer Question

My kindle fire will not charge unless plugged into the mains. can you please advise?
Submitted: 1 year ago.
Category: Email
Expert:  Cory replied 1 year ago.
Welcome, I am Cory. It maybe a glitch in the firmware, so let's reset it. Please press in an hold the power button/on switch for 40 seconds. After 3 minutes passes, please let me know if the Kindle is working correctly.
Customer: replied 1 year ago.
this did not resolve matters
Expert:  Cory replied 1 year ago.
Let's try a hard reset Please plug it in for 15 minutes.After 15 minutes passes, please keep it on the charger and press in an hold the power button/on switch for 40 seconds.Please keep it charging 15 minutes and let me know if it is working again.
Customer: replied 1 year ago.
still no change

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