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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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M New Pixma MG2950 all connected to tablet but not printing

Resolved Question:

M
New Pixma MG2950 all connected to tablet but not printing out
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Hi there and welcome MaggieFirst, can you tell me the make and model of the Tablet please?Thank you
Customer: replied 1 year ago.
Hi a Huawei MediaPMediaPad 8.0 Pro
Expert:  Richard replied 1 year ago.
Thanks,Is both the printer and the tablet connected to the wifi network?
Customer: replied 1 year ago.
I don't have it in have it in house it is EE direct to tablet
Expert:  Richard replied 1 year ago.
ok, if I understand the message I don't have it in have it in house it is EE direct to tablet You mean to say the tablet is not connected to the same wireless network as the printer?
Customer: replied 1 year ago.
No only have tablet with built-in Wi-Fi and cloud connection for printer
Expert:  Richard replied 1 year ago.
Sorry Maggie, I am not sure why we are having a communication issue.I need to know please, and its best just to say yes or no to avoid confusionIs the printer connected to your wifi network?Is your Tablet connected to your wifi network?
Customer: replied 1 year ago.
Yes to both
Expert:  Richard replied 1 year ago.
Thanks for thatNow on the Tablet, go to the Google Play Store and download the appCanon PRINT Inkjet/SELPHYYou see the app herehttps://play.google.com/store/apps/details?id=jp.co.canon.bsd.ad.pixmaprint&hl=enOpen the app and it is from within this app on the Tablet that you have to do all your printing.Do this and let me know please how you go.
Expert:  Richard replied 1 year ago.
How did you go with this Maggie?
Richard and 3 other Email Specialists are ready to help you
Customer: replied 1 year ago.
Hi Richard thank you got a bit puzzled with the technology but have now got it printing Regards Maggie