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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6213
Experience:  Computer Software Support Specialist for more than 10 years
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I have windows 10, and in live mail I keep losing my groups

Customer Question

I have windows 10, and in live mail I keep losing my groups in my addresses file can you help please, david.
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Are you referring to groups or distribution list? (That is, a collection of contacts)Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 11 months ago.
I have in excess of 200 names in my contacts list so I put them into smaller groups for distribution, i.e. clubs. They hold for a few days then disappear. The original contact list of 200 is still there.
Expert:  Jess M. replied 11 months ago.
Hi David,Thank you for writing back with that information. Are you using the pre-installed Mail App in Windows 10? Or are you using Windows Live Mail 2012?Please let me know so that I can assist you further.Best regards,Jess
Customer: replied 11 months ago.
This was a free download when we upgraded from windows 8 to windows 10 about 6 months ago so we assume we are on 2012
Expert:  Jess M. replied 11 months ago.
Thank you for writing back with that information. Can I remotely access your computer using our "Secure Remote Assistance" offer so that I can directly check and fix the problem while you watch?Secure Remote Assistance is an optional additional service offer with a minimal one-time flat fee ($20) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 11 months ago.
Yes please
Expert:  Jess M. replied 11 months ago.
Thank you for your permission to use Secure Remote Assistance. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6213
Experience: Computer Software Support Specialist for more than 10 years
Jess M. and 3 other Email Specialists are ready to help you
Customer: replied 11 months ago.
I am awaiting your remote action Jess.
Customer: replied 11 months ago.
I am awaiting your remote action service Jess
Expert:  Jess M. replied 11 months ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=88043e13-aff5-4d3a-a599-a82d94c99cf42. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess
Expert:  Jess M. replied 11 months ago.
Hi Dave,Thank you for your patience.Your issues were resolved through remote help. You just need to continue using your Windows Live Mail without signing in there to retain your contacts and groups since those groups were created when you were NOT SIGNED IN. Thus, when you sign in, you will not see those groups.Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.Best regards,Jess

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