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Mike the Mac Medic
Mike the Mac Medic, Computer Support Specialist
Category: Email
Satisfied Customers: 8997
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Secure connection failed" message is a constant problem

Customer Question

"Secure connection failed" message is a constant problem when I try to get Hotmail from Firefox. Similar problems come via Google Chrome, Internet Explorer etc..... Richard's work earlier solved it for a brief period but now it has returned. help please.
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
Richard's work with Firefox solved this briefly, but now it has returned...............
Expert:  Mike the Mac Medic replied 1 year ago.
Are you using Mac or Windows computer?
Mike the Mac Medic and other Email Specialists are ready to help you
Customer: replied 1 year ago.
Windows
Expert:  Mike the Mac Medic replied 1 year ago.
OK go to the link below and click on Join your Session then allow the app to run, if you get a message about "unknown developer" go to System Preferences / Security & Privacy and Allow it to run, then look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=786fe672-2a6a-4bce-8da0-c5b0a65c0fde
Customer: replied 1 year ago.
No sorry it is not working. I can't get Hotmail from Firefox or from a Google search........."Secure connection failed" keeps coming up. I can't afford to spend any more on this. What is the problem do you think?
Expert:  Mike the Mac Medic replied 1 year ago.
Can I connect again? Turn off your Sophos security software I'm sure that is the problem
Customer: replied 1 year ago.
OK will try to do this.......Sorry how do I turn it off?
Customer: replied 1 year ago.
Sorry.....how do I turn it off
Expert:  Mike the Mac Medic replied 1 year ago.
Can I connect again I have to look.
Customer: replied 1 year ago.
Yes
Customer: replied 1 year ago.
YES
Expert:  Mike the Mac Medic replied 1 year ago.
I left the session open let me know after restart if the problem persists.
Customer: replied 1 year ago.
OK
Customer: replied 1 year ago.
Seems OK but it was an intermittent problem (coming and going) so will try again in the morning.
Many thanks Mike.
Expert:  Mike the Mac Medic replied 1 year ago.
OK let me know.