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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4865
Experience:  Certified Email Expert with over 10 years experience.
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I was contacted by a firm called Blue Mist who assured me

Customer Question

My name is Anthony ******** and I was contacted by a firm called Blue Mist who assured me they were affiliated with Microsoft. I subsequently paid them £415.95 for work done on my computer. I have raised a dispute with my bank and they require confirmation from Micrsoft that Blue Mist are not affilated to you. Could you please confrirm this in an e mail to***@******.***. Thanking you in anticipation, A M ********
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.

This is 100% a scam. This person was not working for Microsoft and Microsoft would never call you for no reason.

This is what is known as "phone phishing" it is can be a very serious problem if you do let them access your computer.

Basically what they will do is call a lot of phone numbers and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you the windows error log which always shows a lot of errors but these are normal and on all windows computers, they are not viruses.

Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing too helpful.

Here is what Microsoft says on the subject:

http://www.microsoft.com/security/online-privacy/msname.aspx

Always remember, no legitimate tech support company would ever call you. Your computer does not report to Microsoft or any other company so if any tech support person calls you can trust it is a scam and just hang up.

Since you already paid them I would keep contacting your bank and see if you can have the charges reversed at you were mislead into believing it was microsoft who was calling. As I said no legitimate tech support company would ever call you, you would reach out to a tech professional if you needed help like you did just now with me.

Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help. Also I sent through an offer for premium service, you could choose this option if you want me to connect to your computer and make sure they did not do any damage or leave themselves a way to get into your computer without your knowledge.

Thanks,

Chris

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