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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7105
Experience:  Computer Software Support Specialist for more than 10 years
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My account was blocked by MicrosoftI was unable to answer

Resolved Question:

my account was blocked by Microsoft
I was unable to answer all security questions what can I do?
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi Adrian, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.Is your email account ending with @outlook.com? @hotmail.com? When was the last time that you were able to access the account?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
The blocked account is***@******.***
Last time I used account Thursday morning then it was blocked
I tried to verify a number of times but couldn't remember answers for the questions
Expert:  Jess M. replied 1 year ago.
Hi Adrian,Thank you for writing back with that information.Are you using a Windows computer to access this Live account? Or are you using a Mac?Are you using a web browser like Internet Explorer, Chrome or Safari to access your email? Or are you using an email program like MS Outlook?Unfortunately I do not provide phone support. I only provide Secure Remote Assistance which is better than a phone call since I can directly check your system and assist you in the recovery process.Do you want this Secure Remote Assistance instead?
Customer: replied 1 year ago.
I am using a windows computer and iPhone
Iuse internet explorer
every time I try yo log in they ask me t verify account
4 questions about the subject and addresses of my last sent emails I cant remember these so the information I send is not sufficient to unblock my acc**t
Expert:  Jess M. replied 1 year ago.
Thank you for writing back with that information. This means that your password ***** ***** and accepted during login but due to some security related issues on your account, you need to verify it.The easiest way for verification is through an alternate email or through a mobile phone on record. If you did not provide these security information before, then recovery is very critical and almost impossible.However, I can help you contact a Hotmail/Live moderator who is a real person as opposed to the automated form submission which has no human intervention.If we can do the secure remote assistance, I can check all your options and assist you in the final step of contacting a Hotmail/Live moderator who can look into your account. But secure remote assistance only works with computers, not smartphones.Thank you.Jess
Jess M. and other Email Specialists are ready to help you
Expert:  Jess M. replied 1 year ago.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. 1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=e6acc28c-3395-4b19-a1fd-8d6ff1b0db712. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.Best regards,Jess