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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36853
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I cannot delete recieved messages from junk folder and dlete

Resolved Question:

I cannot delete recieved messages from junk folder and dlete folder
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.
Hi,I'm sorry about the issue. Is there any error or message?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
Windows mail. Windows 7
Expert:  Viet - Email Tech replied 1 year ago.
Thank you. Is there any error or message? Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
no error or message. Would prefer not for you to fix directly thanks
Expert:  Viet - Email Tech replied 1 year ago.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. This issue can be complicated. Otherwise, I will provide instructions.Do you have Windows Mail program or Windows Live Mail program?When you try to delete an email message, what happens? Is there any error or message?Are you able to delete emails in Inbox?Please let me know. Thank you.
Customer: replied 1 year ago.
Ok. When I try to delete a message flags up with something like unexplained error. Yes I can delete from in box. Think it is Windows live mail
Expert:  Viet - Email Tech replied 1 year ago.
If you empty the deleted folder, does it let you?
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36853
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Email Tech and other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 1 year ago.
I do live online support. Please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=09b0ef8d-729f-44cb-b53f-f61b71da5f49, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Email Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me, then I can help you directly:http://tinyurl.com/zux6q3q2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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