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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37646
Experience:  Over 15 year experience in Email Systems and Programs
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We received the free update Windows 10 we originally had Windows

Customer Question

We received the free update Windows 10 we originally had Windows 7. We are having difficulty. I have a Kindle which needs updating before 22nd March and have tried numerous times to download update but cannot find my Kindle device on my computer. Can we revert back to Windows 7 from the Windows 10. We, my husband I are in our 70's and our use of technology is very basic
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me please how long ago you updated to windows 10? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me.Thanks,Richard
Richard and 4 other Email Specialists are ready to help you
Customer: replied 1 year ago.
We got the free update sometime in 2015
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 1 year ago.
the id no is 123 456 789 password *****
Expert:  Richard replied 1 year ago.
ok, thats from the picture on the website, you need to please download and run the file and install the program please.
Customer: replied 1 year ago.
I am having difficulty installing the programme I get as far as it downloading to the task bar on my laptop then it tells me to close teamleader before it can install. what am I doing wrong. I think I will feel happier not progressing with this and get a new kindle device.
Expert:  Richard replied 1 year ago.
If it asks you to close it, then it means you already have installed it and have it open Sheila, so please check it.
Customer: replied 1 year ago.
Oh it is on my desktop but it is now asking for my partners id
Expert:  Richard replied 1 year ago.
yes, you give ME the ID and PASSWORD ***** is Listed there
Customer: replied 1 year ago.
459 095 456 password *****
Expert:  Richard replied 1 year ago.
thank you