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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My old e mail was***@******.***. I cannot

Customer Question

My old e mail was***@******.***.
I cannot access it and cannot remember the passwords.
I cannot access my i phone as it is attached to my old e mail.
Please can you help
Thank you
Cathy
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Do you own and manage the website cathypearsonaesthetics.co.uk where the problem email is associated?If yes, can you please tell me where this site is hosted? What company hosted the site?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 8 months ago.
I dont know. I used to be with Karoo. My x partner changed my e mail address and I have no contact with him.
I live in Beverley East Yorkshire.Could it be KC?
Expert:  Jess M. replied 8 months ago.
Ok, please try to login to your email account in this link:https://webmail.heytoday.co.uk/
Customer: replied 8 months ago.
I have called KC and they cant help me. i just need access to my old e mail so that i can change the settings on my phone
Customer: replied 8 months ago.
I have tried to log in but cannot
Expert:  Jess M. replied 8 months ago.
Can you please tell me why KC told you they cannot help? Did they confirm that your email account is NOT hosted with them?

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