How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37545
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now

My lab top is in restarting mode. How do I get back into my

Resolved Question:

My lab top is in restarting mode. How do I get back into my windows 10. Aver aspire es 15
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Hi there and welcome AidanCan you tell me please what exactly you mean with restarting mode?Can you explain what it is your doing?
Customer: replied 1 year ago.
A blue screen Restarting
Expert:  Richard replied 1 year ago.
ok, so windows is constantly restarting? Whats the error message you get?Please try to provide as much information as possible.
Customer: replied 1 year ago.
No error message only restarting
Expert:  Richard replied 1 year ago.
ok, remove the power cable and hold the power button in for 60 seconds then release.Then connect the power cable and tell me how it now operates please.
Customer: replied 1 year ago.
Thank you that has rectified the problem.
Expert:  Richard replied 1 year ago.
your most welcome! It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok. If you would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you
Richard and 3 other Email Specialists are ready to help you