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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 4706
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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When I attempt to send a message it lands in the Outbox and

Resolved Question:

When I attempt to send a message it lands in the Outbox and does not reach the addressee. There is no problem in receiving a message.
Submitted: 11 months ago.
Category: Email
Expert:  KamilAnwar1 replied 11 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 11 months ago.
Do you mean by telephone?
Expert:  KamilAnwar1 replied 11 months ago.
no, to your computer because the issue is on your computer and that is where it will be troubleshooted.
Customer: replied 11 months ago.
If you have an answer for me please send by e-mail
Expert:  KamilAnwar1 replied 11 months ago.
In order for me to assist with troubleshooting, i will need some information. What are your SMTP Settings and who is your e-mail with?
Customer: replied 11 months ago.
E-mail with NTL. settings are smtp.virgin.net virgin media internet provider. (hope this is the info you need.
Expert:  KamilAnwar1 replied 11 months ago.
Change settings to the following and then try:server: smtp.virgin.net (which it already is)port: 465SSL: Allow/YESOutgoing server requires authentication (YES)
Customer: replied 11 months ago.
Hi there. Where can i find these settings?
Customer: replied 11 months ago.
There is no option for port or SSL
Expert:  KamilAnwar1 replied 11 months ago.
When you go to the account properties, it should be in the advanced section - (if it's not there, tell me what do you see there)?
Customer: replied 11 months ago.
Happy to advise that the laptop is now operating normally and able to transmit messages . Thanks for your help.
Expert:  KamilAnwar1 replied 11 months ago.
Welcome. And if you can take a second to rate my service by clicking the star icon on the top right that will be greatly appreciated.
Expert:  KamilAnwar1 replied 11 months ago.
Thanks
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 4706
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 2 other Email Specialists are ready to help you

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