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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I can't seem to login to my e-mail on my laptop which I have

Resolved Question:

I can't seem to login to my e-mail on my laptop which I have not used for a while.
Can you help. ***** *****
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me please for which Email service this is for?Thank you
Customer: replied 1 year ago.
***@******.*** is my e-mail address
Customer: replied 1 year ago.
Is this the quickest way to fix it.
Expert:  Richard replied 1 year ago.
ThanksAnd when you try to sign in, what is the exact error you get? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Richard and 2 other Email Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you Can you go to www.teamviewer.com Click on Download in the middle of the page Download and install the program and give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you

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