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John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5001
Experience:  I have been in the IT industry for the past 10 years.
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[email protected],com

Resolved Question:

[email protected],com
Submitted: 11 months ago.
Category: Email
Expert:  John replied 11 months ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Sir the email address you provided has a problem is that the same address you entered because it has a comma (,) instead of dot (.) before com.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista,Windows 7, windows 8, Windows 10 or any other?Sincerely,JohnNote: - Please reply using the box below.
Expert:  John replied 11 months ago.
Sir please answer my above questions so that i can help you better.Sincerely,JohnNote: - Please reply using the box below.
Expert:  John replied 11 months ago.
Sir before i can do remote support i need to know whether this is a windows or Mac computer?Sincerely,John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5001
Experience: I have been in the IT industry for the past 10 years.
John and 5 other Email Specialists are ready to help you
Customer: replied 11 months ago.
windows 10
Expert:  John replied 11 months ago.
To do remote support p lease click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=6a3fea7a-a2cc-45ec-9a91-8ec8df81c42e# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Expert:  John replied 11 months ago.
Sir i haven't got access to your PC yet,Is there any problem opening the link i gave or running the remote support tool?Let me know.Sincerely,John
Expert:  John replied 11 months ago.
If you have trouble running the above remote support tool,Here is another tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password ***** shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Expert:  John replied 11 months ago.
Sir i didn't get access to your PC yet so i am cancelling the remote support link for the time being.Let me know when you are back online.In the mean time please try to login using this link : - https://signin1.bt.com/login/emailloginform?s_cid=con_Furl_mail&utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=btmail provide the correct email address also make sure you are using (.) dot not comma (,) before com in the email address.Sincerely,John
Expert:  John replied 11 months ago.
Sir i didn't get access to your PC yet so i am cancelling the remote support link for the time being.Let me know when you are back online.In the mean time please try to login using this link : - https://signin1.bt.com/login/emailloginform?s_cid=con_Furl_mail&utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=btmail provide the correct email address also make sure you are using (.) dot not comma (,) before com in the email address.Sincerely,John

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