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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have just received my new computer order No029802841 and

Customer Question

I have just received my new computer order No029802841 and you have sent me a multifunction printer. It is so heavy I cannot lift it off the ground. It is so big that I have no where to keep it. It is not for a BEDROOM it is for a factory or very large office. I told the man (Kiran_T ) that my present one is a dell V305 which is only a quarter of the weight and a quarter the size. I want it removed for the right one now. My customer No is 02279274. I could not understand why the bill was over a thousand pounds. £1.048.00 My email is***@******.***. I have not unpacked anything as yet. Come and take it away and bring the proper one. R Pickering (Mr ).
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi Raymond, welcome to JustAnswer.com and thank you for your question. My name is ***** ***** I am glad to assist you today.Can you please tell me where or which website have you purchased the computer?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Customer: replied 1 year ago.
I sent a letter to your main office and a man named Kiran rang me back the next day and placed the order for me .AlI I wanted was the desk top but he said that I would require a new screen Which I declined so he sent this massive printer that I cannot lift and have no where to keep it I want it removed strait away now. Other wise I will have it sent back.
Expert:  Jess M. replied 1 year ago.
Hi Raymond,I am very sorry about your issues. You are contacting us here at JustAnswer.com. Can you please tell me the name of the company where you sent the letter to?We are not affiliated to any computer vendor, we only provide support.With the information about the company that you can provide, I can then assist you in contacting them for proper return of the item.Thank you.Jess
Customer: replied 1 year ago.
I wrote the letter to your London office who passed it on to your dell main office in Ireland. That is where the man named Kiran T? took the order and sustituted this massive printer instead of my V305
Expert:  Jess M. replied 1 year ago.
Hi Raymond,So you wrote or sent a letter to Dell office in London and a tech named Kiran T called you to place your order. Did you have any electronic proof of your order sent to your email address? Or all transactions were done on the phone?Also, can you please tell me the name and model of that huge printer?